Privacy Policy
Last updated: November 2026
Your privacy matters to us. This policy explains how DocUSpa collects, uses, and protects your personal and health information.
Contents
Introduction
DocuSpa (operated by SKMD Wellness LLC, "we," "us," or "our") provides telehealth Good Faith Exam services for medical spas and their patients through our platform at docuspa.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using DocuSpa, you agree to the practices described in this policy.
Information We Collect
Information You Provide Directly
- Full legal name, date of birth, and biological sex
- Email address and mobile phone number
- Mailing address
- Health history, current medications, and allergies
- Information about planned aesthetic or medical procedures
- Payment and billing information (processed by our secure payment partners)
Information Collected Automatically
- Device type, browser, and operating system
- IP address and approximate geographic location
- Pages visited, time spent, and referral URLs
- Cookies and similar tracking technologies to maintain session state
Information From Partner Clinics
- Booking requests and referral information from your medspa clinic
- Procedure-specific intake data submitted on your behalf by the clinic
How We Use Your Information
- Scheduling and conducting telehealth Good Faith Exam consultations
- Verifying your identity and authenticating account access
- Sending appointment reminders, confirmations, and telehealth video visit links via email and SMS
- Generating and delivering clearance documentation to your partner clinic
- Complying with applicable healthcare, telehealth, and privacy regulations
- Improving our platform, fixing bugs, and analyzing usage trends
- Communicating service updates, policy changes, and support responses
- Fraud prevention and platform security
SMS / Text Messaging
When you provide your mobile phone number to DocuSpa (for example, when booking a Good Faith Exam through a partner medspa or signing up for our services), you consent to receive transactional SMS messages from DocuSpa, including:
- One-time verification codes
- Appointment reminders and confirmations
- Secure links to your scheduled telehealth video visits
- Service-related notifications about your account
Message frequency varies based on your activity. Message and data rates may apply. You can opt out of SMS at any time by replying STOP to any message. For help, reply HELP. Reply START to resubscribe.
We do not share your mobile phone number or SMS opt-in consent with third parties or affiliates for marketing purposes. Mobile information will not be shared with third parties for marketing or promotional purposes. All other categories — including service providers necessary to deliver telehealth services — exclude text-messaging originator opt-in data; this information will not be shared with third parties.
To opt out of SMS, reply STOP to any DocuSpa message, or contact us at support@docuspa.com.
HIPAA and Health Information
Certain information you provide during the Good Faith Exam process may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect PHI in accordance with HIPAA requirements. Our licensed healthcare providers are bound by professional confidentiality obligations in addition to the protections described in this policy.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with applicable law (including medical record retention requirements), resolve disputes, and enforce our agreements. Health records are typically retained for a minimum of seven years following your last interaction with our platform, or longer if required by state law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Opt-Out of SMS: Reply STOP to any DocuSpa text message at any time.
- Restriction: Request that we limit how we process your information in certain circumstances.
To exercise any of these rights, please contact us at support@docuspa.com. We will respond to verified requests within 30 days.
Security
We implement industry-standard security measures including TLS encryption in transit, encryption at rest, role-based access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized access to your account.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at support@docuspa.com and we will promptly delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated "Last updated" date and, where appropriate, notify you by email. Your continued use of DocuSpa after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
DocuSpa / SKMD Wellness LLC Email: support@docuspa.com Website: docuspa.com